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Privacy Policy is a public limited company under Belgian law, established in Belgium at Industriepark 1239, 3545 Halen Belgium. Registered under company number (assigned to Luxma) 0421977417, and with VAT number BE 421977417, hereinafter referred to as “”. is committed to protecting the privacy and security of our Customers, including you. Employees of are also customers, or of, or other websites. Therefore, we fully understand and respect the importance of data protection and security on the Internet.

We believe that you should be both informed and aware of how we handle and use your information. This notice therefore clarifies:

  • what information we collect when you use a website or when you communicate with us;
  • why we collect this information;
  • how we may use this information afterwards;
  • how we share that information;
  • how long we keep your information and how we protect it while it is in our possession;
  • what we will not do with your information; and
  • what choices and options you have to manage your data.

So you only need to look in one place to find everything you need to know about our Privacy Policy.

Our General Data Principles

Everything we do in relation to your information is governed by the following overarching data principles:

  • Your information belongs to you and not to us. You should be able to check it and be informed and familiar with everything we do with your information;


  • Where necessary, we will obtain your consent and will only collect, store, use and share your information (a) for professional purposes (based on a legitimate interest) that we have clearly explained to you and to which you have not objected, or (b) where we are required by law to do so. Once these objectives are fully achieved, we will delete your data;
  • We will be as clear and open as possible about what information we collect, why we collect it and how we use it, so that you are informed and able to make decisions about how to manage your data in the most comfortable way possible ;


  • As long as we have your information, we will keep it up to date and protect it as if it were our own personal information by using appropriate security measures.

How do we collect information about you?

With each of your interactions with, we may collect information in two possible ways:

  1. When you provide the information directly to us

Whenever you visit a website, purchase our products or interact with us, you may choose to voluntarily provide us with certain information, for example by filling in text boxes or clicking on active buttons on our website, such as 'Add to cart'. All of this information requires immediate action from you at the time for us to receive it.

  1. When our systems collect information or data while you use our websites or apps, or when you use websites or apps connected to

Nowadays, every time you use a website, an app or any other Internet service, certain information is automatically created and recorded by the IT systems necessary to operate that site, app or service. For example:

  • when logging into we use “cookies” (a small text file sent by your computer each time you visit our website and which is unique to your account or your browser) to make it easier for you to and improve your shopping experience with us or so that we can store log data related to the pages you have viewed and the activities you have performed during your visit. For example, we may use cookies to store your language preferences or other settings so that you do not have to set them every time you visit These cookies can be “session bound” (which last until you close your browser) or “persistent” cookies (which last until you or your browser delete them). Some of the cookies we use are directly linked to your account (regarding things like the email address you have given us), other cookies are not. More information about our cookie use can be found in our cookie policy; or
  • In addition, the type of device you use to access and the settings on that device can provide us with information about your device, including what type of device it is, what operating system you use, what the settings of your device are and why a crash happened. The information we receive depends on the type of device you use and the settings. For example, different types of information are available depending on whether you are using a Mac or PC, or an iPhone or Android phone. Your device manufacturer or operating system vendor will be able to provide more details about the information your device makes available to us.

What information do we collect about you, why do we collect this information and what do we do with it?

We collect information according to European Regulation 2016/679 of April 27, 2016 –


  • "personally identifiable" information (meaning it can be used to specifically identify you); or
  • “non-personally identifiable” information (meaning it relates to you but cannot be used to specifically identify you, ie pseudonymous data such as your unique customer number).

The easiest way to explain the specific information we collect about you is to look at every point of interaction you may have with, because we collect different information at different points in your user or customer journey with Deurklinkenstore. be. These interaction points include:

  • Register on our site;
  • Surfing our site;
  • Make a purchase at (i.e. add to your shopping cart, check out and complete a purchase);
  • Contact, either in connection with an order or for any other reason;
  • Using the social media channels of;
  • Clicking on banners, hyperlinks or plug-ins.

The following explains what information we collect at each of these points of interaction, along with confirmation of whether you provide this information directly to us, whether we collect it with your consent, or whether it is collected by our technical systems:

  • Register on : to visit or to place an order at, you must create an account with us. It is not possible to visit or place an order without creating an account. To create an account, you must provide us with at least the following information:
  • your gender;
  • your name;
  • Your first name;
  • Your email address;
  • a password.

When you create an account and register with us, will store that data so that we can use it to identify you using your profile, to operate all systems (such as delivery systems), to to enable you to place an order to purchase products from, to prevent fraud and to offer you a personal and relevant experience at

  • Register at : Once registered, you will need to re-enter your email address and password whenever you want to log in. These are linked to the updated data of the same type as those associated with your account to confirm your identity and enable you to visit and place an order to purchase products from
  • Surf on : When you are logged in to, we use cookies and codes that are integrated in our systems to collect and record certain data about the visitors to the site, such as:
  • the IP address of the computer or proxy server you use to access ;
  • the type of device used to access our Services, the details and settings of your computer's operating system, your type of web browser and your settings for that browser, the name of your ISP (if you use from a mobile device), your mobile phone, your mobile phone operating system, your mobile phone identifier provided by your mobile phone operating system, your location data (if you have enabled this functionality), and other general information about your device or your system ;
  • statistical information and log data about the number of visits to certain pages on the site (e.g. the home page); the pages you viewed and the activities you performed during your visit; the date and time of your visit; the duration of an individual page visualization and the navigational trajectory of visitors on the website.

Because you are always logged in to while browsing, a cookie on your device will identify you and record all non-personally identifiable usage information and log data and link it to your account.

  • Buy at : To purchase products from, you must proceed as follows:
  • log in to (see above for an explanation of the information you need for this).
  • click on the corresponding button on the site to add the item(s) to your shopping cart - at this point our systems will collect the data related to the identity, size or dimensions and other product features of the item(s) ) item(s) you have added so that the item(s) can be displayed in your 'shopping cart' until the end of that visit.
  • select certain options regarding the delivery of the items you want to order. Our systems collect this information in relation to your delivery selections so that, if you complete your order, we can process and deliver the selected items according to your preferred delivery method.
  • enter certain details regarding your credit card or login details for certain other payment systems such as PayPal or Mollie. This data is collected by our systems so that, if you complete your order, we can collect the required payment for the products you wish to purchase.
  • Finally, to complete your order, click on the corresponding "Pay" button. Once we receive this information, we record full details of the completed order in our systems so that we can (a) process and deliver your order, (b) add the order to your order history and get a record of your purchases for any questions you have to be able to handle or to process any returns, and
  • include this order in the financial records of our business transactions.
  • Contact the :if you contact our Customer Care department for any reason, we will record the contact and collect all applicable information related to the contact and then:
  • store and use to help us categorize, respond to your specific inquiry or contact and, if necessary, investigate, address and resolve a problem or incident, and
  • so that we have a history of all our communications with you, any issues you've had with us and what we've done to resolve those issues or incidents, which we can then use to make sure we have any further contacts to be treated in an appropriate manner.
  • Use of or interaction with the social media channels of : When you use or interact with one of our social media channels (such as Facebook), we may collect, store and store certain information about your activities on those social media channels – such as the frequency of your visits. For example, if you use the Facebook “like” button to indicate that you like one of our pages on apps, or if you tag or link one of your social media contacts to content you post, we will record this information. Any content you post or add to any of our social media channels is considered Data. We will collect, record and use this content and any other information you provide when you post or add it to any of our social media channels (including any information that you have authorized those social media channels to share with us or your user settings on these sites is allowed).

Finally, any additional personal information you are required to provide when using a particular social media channel or app is explained in the terms and conditions for that app.

  • Clicking on e-mails, banners, hyperlinks or plug-ins: when you view or click on e-mails we have sent you, banners, hyperlinks or plug-ins we have placed on our website or on other websites, both your action and the address of the site you were on at the time are considered as directly provided data that we will store. We will use this information to track and analyze the success of these emails, banners, hyperlinks or plug-ins in our interactions with you. We are constantly innovating to improve and our Services, which means we can create new ways to collect information about you. If so, we will notify you of any new information we collect through updates to this privacy policy.

How may we use your information?

We collect all this information from you for various purposes and would like you to understand it. These purposes apply wherever does business, both within and outside the EU. A number of specific uses for specific data are already detailed above. However, we often need to collectively use many different types of information or data in order for to be operational and to provide its Services to you. These more fundamental purposes include the collective use of your information:

  • To ensure that content from our site is presented to you in the most effective way and to enable you to use the interactive features of our Services when you choose to do so, for example by providing you with more customized services and a personalized experience to offer on, including via language-specific profile pages, updates, content, news, advice and/or recommendations that are of interest to you.
  • To set up and manage your account so that you can place orders, so that we can provide our products and services to you, so that we can ensure that the items you order reach you (and are delivered on time!), so that we can communicate with you about your orders and your account so that we can monitor potential issues and trends and personalize our support to better serve you – this basically pertains to the details of our online retail business. It's all about putting the products on the website for you to browse and then order, so we can deliver them to you afterwards and answer any questions you may have. This is the basis of the success of
  • To ensure that our Customers are real persons and that we are being paid for the goods we ship – for example by using personal information or disclosing that personal information to a credit reference or fraud prevention agency, to confirm your identity and to carry out appropriate anti-fraud checks to feed. Such a credit reference or fraud prevention agency may keep track of that information, but please note that no formal credit check is performed and your credit rating will not be affected.
  • To keep you informed about our latest products, news and special offers. If you have registered with us and opted in to receive our marketing communications, we will notify you of our future sales via daily or weekly email and push notifications. You will also have the opportunity to receive such communications from us. Examples of such communications include: (1) Welcome and Commitment Communications – informing you of how best to use, new features, etc.; (2) announcements about

future or current sales. These messages are sent to you based on your profile information and the message preferences selected by you in relation to your account.

  • To send service announcements about, for example, the availability of services, security and other problems with the functioning of You may/will receive service communications even if you have unsubscribed from our mailing list, as they usually contain important information about your account and about the security or the Services that we need to inform you about. For this reason you cannot unsubscribe from the service announcements.

  • To send banners and advertisements specifically tailored to you when you browse other websites (called Digital Marketing Retargeting), we use various digital marketing networks, ad exchanges and advertising technologies such as web beacons, pixels, ad tags, cookies and mobile identifiers and are the banners and advertisements you see, based on your previous use of (e.g. your search history, the content you read on , etc.) or on banners or ads you've previously clicked on.

  • In order to improve the products and services of and to develop new products, uses and stores statistical information and site log data to identify possible areas where we can further improve our services.

Transfer of your data

We only transfer your data to other countries if we are sure that they have the appropriate safeguards in place for this data.

The information we collect from you may be transferred to and stored at a destination outside of the European Economic Area (EEA).

Unfortunately, the transmission of information over the Internet is not 100% secure. We will do our best to protect your personal data, however we cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security measures to minimize unauthorized access.

How do we share the information we collect?

We are aware that you entrust your information to and not to another company. However, in order to carry out our activities, we need to work with a number of parties who are experts in their respective fields – after all, we are good at what we do, but we are not equally good at everything! We are very careful with whom we share your information, but it is important that you understand when such information is shared and why. This is explained in this chapter. The exceptional cases where we may share your information include:

  • We share your information externally with our main service providers when necessary to run our business. Like any other company, depends on a number of third party companies to provide a range of essential services, products and applications that enable us to provide the Services. These include, for example, companies that help us collect and pack orders, make deliveries, support our customers, carry out checks

on fraud protection and credit risk limits, supporting our IT systems, monitoring our security, enabling our marketing, verifying that we are doing what we are supposed to be doing, or making sure that we keep accurate books. After all, we cannot do everything ourselves and our collaboration with experts in various fields enables us to improve our Service to you in the fastest and most efficient way.

Each of the third party companies we work with has been selected by us based on their ability to provide what we need to meet our required specifications, including their ability to process sensitive data (such as your personal data) in a secure and appropriate manner. Each of these third-party companies has a contract with us that clearly sets out our expectations and requirements in dealing with your information and makes them fully responsible for meeting those expectations and requirements. Based solely on this, we may disclose your personal information to such third parties who need specific and personalized access to your information to facilitate our Services to perform, on our behalf, a number of strategic tasks. They may only use this information in accordance with our instructions, not to disclose or use it for any other purpose. We are confident that we can entrust your information to these third party service providers.

  • We share your information when we believe it is reasonably necessary to protect or our Customers. Unfortunately, (like many other companies) can be confronted with attempts at fraudulent or criminal activity, which sometimes requires us to take certain steps to protect both our company and our Customers. We may therefore disclose your information if we have a good faith belief that disclosure is reasonably necessary to (1) detect, investigate, prevent or take action against suspected or actual illegal activity, fraud, security or technical problems or to assist national enforcement authorities; (2) enforce or enforce our terms of use; (3) investigate and defend against third party claims or allegations; (4) protect the security or integrity of our services; or (5) to exercise or protect the rights, property or safety of, our Customers or others.

How we DO NOT use your information

We will NOT sell your information without your consent to any Party outside the Group:

We will not sell your personally identifiable information – including your name, address, email address or credit card information – to any third party. We believe this is absolutely necessary to gain and reward your trust.

We will NOT share your information with any third party advertiser or advertising networks:

We do not currently display third party advertisements on our website and, even if we did, we would not allow your personally identifiable information to be shared with third party advertisers or ad networks.

How long do we keep your information?

In the explanation above, we have tried to be as specific as possible about how long we keep your information. In general, however, we retain the information you provide for as long as your account exists, or as needed to provide the Services to you, or (in the case of any dealings with us) as needed to provide support for provide reporting and trend analysis.

Where required by law or as reasonably necessary to comply with regulatory requirements, resolve disputes, prevent fraud and abuse, or

To enforce Terms, we may also retain certain information for a limited period of time, if necessary, even after you close your account or when it is no longer necessary to provide the Services to you.

Your options and choices

We want you to make simple and meaningful choices about your information. While we work hard behind the scenes to protect you and your data at all times, we also strive to provide you with tools to manage the privacy and security of your data.

With respect to your information that comes into our possession and recognizing that it is your choice to provide us with your personally identifiable information, we are committed to providing you with the ability to:

  • You can check the information you have provided to by contacting us. Our security procedures mean that we may request proof of identity, including your email address and possibly your address, before disclosing information.
  • You can also contact us in the same way to change, correct or delete the personal information stored in your profile managed by at any time.
  • You can withdraw or change your consent granted to for the collection and processing of the information you have provided at any time. You can do this by adjusting your account settings. You can access your account settings by logging in and clicking on 'My Profile'.
  • You can also close your account through your account settings. If you close your account(s), we will deactivate them and make all reasonable efforts to delete information from closed accounts, generally within 30 days of account closure, except as set forth in this notice. However, we may retain archived copies of your information when required by law or for legitimate business purposes (including to address fraud and spam).
  • You can unsubscribe from our marketing communications at any time. You can do this through your account settings by clicking the “unsubscribe” link in any email you receive from us, or by contacting us. Once you do this, we will update your profile to ensure that you do not receive further marketing emails. Please note that it may take a few days for this fact to be updated across all of our systems and you may still receive a limited number of emails from us while we process your request. Please also note that you will still receive service communications from time to time (see section 'how may we use your data').

  • You can request a copy of your personal data stored in our systems at any time. If you wish, please contact us. We will not charge you for this, but you may need to ask some questions to confirm your identity before we provide you with any information.

The device or software you use may offer you choices to access For example, the browser you use may allow you to manage cookies or other types of local data storage, or your mobile device may give you the choice of whether or not to share location or other data with us and inform you about the way this happens. [In particular, if you are not in favor of online advertising, we recommend that you learn more about the Do Not Track browser setting.] For more information about these choices, please refer to your device or contact your software supplier.

Protection of your safety

We always try to ensure that your information is protected. Once we receive your information, we use various security features and procedures, taking into account industry standards, to protect the personal information you provide and prevent unauthorized access to that information. For example:

  • We provide secure “https” access to the transactional parts of the website.
  • Access to is password protected and sensitive data (such as credit card information) exchanged between your web browser and the Services are protected by SSL encryption. In addition, to further secure your credit card, we do not store details of the security code (or CCV code) you must enter to complete an order with your credit card.

Changes to this Policy

We may need to change this Privacy Policy from time to time. If we make significant changes to the way we handle your personal data or to the Privacy Policy, we will clearly indicate this on the website or Services or by other means such as e-mail, so that you have the opportunity to to view changes before continuing to use the websites/services of

This page was last updated in April 2020